There is plenty of new cutting-edge technology that can make a real difference to businesses, but rarely does anything stand out as much as iPECS ONE. iPECS ONE comes from Swedish-Korean tech giant Ericsson-LG Enterprise and is their answer to Unified Communications.
Businesses can gain from adopting Unified Communications. It provides teams with one simple WebRTC User License that facilitates all their voice and video calls, messaging and file sharing. Everything is controlled through one intuitive interface and is available on any device you use for work. This is the standout feature of UC; it can work just as effectively whether you are using a PC, laptop, tablet, smartphone or even an Apple Mac.
This versatility is Unified Communications’ greatest selling point. It allows you to stay connected to your work no matter where you or your team are based. It is the ultimate solution to your remote working needs. Giving your team a reliable way to stay in touch when working from home or any remote location is invaluable. But what sets iPECS ONE apart from other UC services? It comes down to three main features: integration with 3rd party software, ease of use, and the power of the iPECS Cloud.
Third party integration creates the most flexible communication suite
Just about every business uses some form of specialist software in their day-to-day operations, whether that’s a CRM tool, scheduling and productivity software, or other third-party apps. There can never be one system that truly accommodates everything that a business needs to be successful.
Ericsson-LG realise this. That’s why the iPECS ONE platform integrates with most major CRM systems to create an accessible platform for communications and productivity. One of the primary benefits to this integration is the speed at which you can get in touch with customers. Using iPECS ONE’s global search functionality, you can search your entire CRM database for customer information as soon as they call. This helps you to stay informed and to provide a more bespoke service. This works both ways, with Inbound CRM Record Population displaying important details from each client on-screen as soon as they call in.
iPECS ONE also features open architecture and development software to help you in the future. If there is a specialist system missing from your platform, you and your team can simply integrate it yourselves.
Supported by WebRTC
iPECS ONE is supported by WebRTC technology. Essentially, WebRTC means any user of the iPECS ONE UC Client does not have to download any application software on to their PC, it’s accessed via a Web Browser. This technology was developed by Google and then released as open-source software for more businesses to work with. Which is exactly what Ericsson-LG have done with iPECS ONE.
Once a collaborative meeting has been initiated by your team in iPECS ONE, 3rd party users will not have to own or install any additional software to accept meeting requests and join the meeting. This sounds simple, and it is, but it is revolutionary for so many customer-facing roles businesses. To learn more about WebRTC, check out our previous blog here.
Features such as multi-party video and file sharing can be handled through iPECS ONE by accessing its Spaces add-on.
An accessible interface keeps everyone included
A Unified Communications service must be accessible and easy-to-use. To meet the needs of everyone in a business, things must be kept simple and intuitive. iPECS ONE thrives here. When you open this system on your PC, Mac, iPhone, or Android, you are met by a personal dashboard of the information that you need most. Everything in iPECS ONE is handled through five key menus, all of which are easy to use and understand.
Even users who aren’t the most tech savvy can get to grips with iPECS ONE and its powerful features. Global search is incredibly easy to use, as are the many collaboration services included. Calls, video conferencing and file sharing are all accessible at the push of a button.
One of the common issues faced by teams who use UC services for video conferencing is that customers struggle to get to grips with them. Whether it’s software issues or just lack of technical know-how, it can be a real sticking point. iPECS ONE has the solution.
Everything powered by iPECS Cloud
These features all sound great, but reliability also must be taken into consideration. A feature-rich service is useless if it struggles to stay online. Thankfully this isn’t the case with iPECS ONE.
Ericsson-LG’s UC service is powered by their iPECS Cloud platform. The iPECS Cloud has been a staple of business communications for a few years now and is known for being reliable and robust. iPECS ONE runs all its call features through the iPECS Cloud’s servers. This means you get the benefits of this established communication service, all in a single app.
You also gain access to the call features of the Cloud platform, such as call handling, statistics and recording. It is all you need for a successful business communications suite.
iPECS ONE is available today, if you’re already working on an iPECS Cloud service, get in touch to find out how your team can access this brilliant new solution. Or if you are a new business or one looking to upgrade your communications, visit our website to learn more about out iPECS communications services.
You can get in touch with our team at 0800 298 6022.