CONNECT for iPECS
Integrate, automate and revolutionise workflow.
Connect communications with other cloud services
iPECS Cloud provides seamless communication over voice, video and instant messaging. But there’s a new frontier in communication technology: bespoke integrations.
You probably use a whole range of cloud services at work: Microsoft 365 or Google Workspace, your CRM, billing software and more. CONNECT for iPECS can integrate these into your communication system, to automate tasks and save you time. And the best bit? It’s completely tailored to you.
Speak to one of our
friendly team.
Key Features.
UNIFIED COMMUNICATIONS.
It starts with communication. CONNECT gives you the ability to handle voice calls, video calls and instant messaging sessions via a web browser, as well as adding time-saving, quality-of-life features like the ability to click to dial any number.
BESPOKE INTEGRATIONS.
CONNECT comes with fully bespoke software integrations. Whether you work with a specialised CRM or you have a highly specific requirement, we can help. This makes CONNECT for iPECS unlike any other communication system.
OUT-OF-THE-BOX INTEGRATIONS
CONNECT already integrates with a host of major CRMs, project management platforms and other cloud services with no extra development required. Automatically log calls, dial from your CRM and more to save time and supercharge performance.
ai webchat.
These days, customers expect instant responses. CONNECT enables this through the ENGAGE for iPECS feature. Available as an optional extra, ENGAGE is a webchat widget that offers instant chat through your website with either your team or your own AI chatbot.
AI-powered call summaries.
Meet Sidekick, your AI call assistant. This is another optional extra that saves time and offers smart insights into customer interactions. In just one click, you can get an AI-powered call transcription, summary and sentiment analysis, cutting out a repetitive task and allowing you to improve customer experience.
Benefits of CONNECT for iPECS.
TIME-Saving AUTOMATIONS.
Think of all the tasks you do every day that involve your phone system and another cloud service. Maybe it’s logging a call in your CRM, or updating a customer record after a call. CONNECT enables you to automate it. Over time, this will save countless hours, making you more productive and eliminating human error.
CUSTOMISED FOR YOU.
CONNECT for iPECS is completely bespoke, making it unlike any other communications solution on the market. Because development is part of the service, it can be tailored to your requirements and software of choice.
As long as your software has an API, we can help. All you need to do is let us know your requirements and our development partners will scope out the project.
embrace ai
Through optional add-ons like Sidekick and ENGAGE for iPECS, CONNECT enables you to embrace the game-changing power of artificial intelligence.
AI has the potential to transform work for the better, and CONNECT gives puts all that power at your fingertips.
elevate customer service.
In the end, if you’re working faster and smarter, you can help more customers more rapidly. With the addition of quality-enhancing services like Sidekick and ENGAGE, this gives CONNECT the power to boost your service and enhance customer satisfaction.
“The iPECS system has allowed us to programme any phone, how I want it to work. When we introduced the handsets to the team, they were absolutely delighted. They’re easy to use and they are flexible. Especially when you have staff who rely on their phone to do their business, it’s got to be a reliable and flexible system, that’s exactly what the iPECS system provides”.
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