CASE STUDIES.
See how we’ve helped customers across the UK improve their business communications and connectivity.
Thompsons of Crews Hill
Following a recent acquisition and the pending PSTN/ISDN switch off, we decided to consolidate all of our locations with a modern communications solution that would meet the immediate company requirements, but if needed would also have the flexibility to add additional applications that would meet any future requirements.
We also needed a straightforward billing structure, where we were able to easily identify the costs for each of our locations.
Trusted Partner.
After approaching a number of telecoms providers, we eventually chose The Net Tech Group as our trusted telephony partner.
We had previous experience with Net Tech Group as they had assisted us on an ad hoc basis with our previous telephone system and had always found them to be friendly, efficient, and knowledgeable which ultimately influenced our decision.
Supporting Local Businesses.
From our initial request to the completion of the installation, the entire process was seamless with minimum disruption to our business. The Netcomms Team went out of their way to ensure the entire process was not stressful for us.
Thompsons of Crews Hill are a strong believer in supporting local businesses and from our experience, we are extremely pleased that we chose The Net Tech Group as our trusted telecoms provider and would strongly recommend them to any business.
ESSEX TIMBER & PLYWOOD
Essex Timber & Plywood are a leading provider of construction & home improvement products based in Leigh-on-Sea, Essex. Their knowledgeable team provide high-quality customer service to a diverse clientele. Trusted by top developers, builders, local tradespeople and DIY enthusiasts, Essex Timber & Plywood needed a communications system to match the demanding needs of their business.
UK Laser supplies
Based in Cardiff, UK Laser Supplies (UKLS) are a leading supplier of IT goods, office supplies and print cartridges supplying businesses, schools, and government bodies throughout the UK who rely on UKLS to provide them with high quality IT products.
UKLS came to Netcomms as a new customer due to lack of support and unclear bills from their existing provider.
RUSSELLS SOLICITORS.
Law firm Russells Solicitors are a longstanding customer of Netcomms who are based in London’s West End. Established in 1974, they specialise in media, entertainment and leisure, with clients in various fields including music, sport, publishing, film, TV and theatre.
They’re widely recognised as one of the top law firms and have grown steadily over the years to a team of nearly 70. Their professional, dedicated team can handle many areas of law, from contracts and copyright to family law and wealth management.
D & F Party Ltd.
D & F Party Ltd. is one of London’s leading wholesalers of party goods, trading since 1960. They have established a strong reputation for providing a high standard of service to all their customers. The Net Tech Group have been the telecommunications provider of choice for D & F Party Ltd. for many years. Previously, we provided D & F Party with a Mitel communication solution hosted on their premises with SIP trunks, as well as the internet connection that powered it.
Public & Commercial Services Union.
The Public and Commercial Services Union (PCS) is one of the largest civil service trade unions in the UK, consisting of around 200,000 members. PCS were using a wide and disorganised range of suppliers and were missing out on useful features. Netcomms centralised PCS’ communications so any call could be answered by any team, as well as assisting their plans for the future.
The Challenge.
PCS used different suppliers, leading to rising costs which made budget control, management and maintenance of the numerous communication solutions difficult to manage.
There was no visibility of staff calling activity, no record of how many calls are being missed or which staff members were picking up the calls. This made managing customer service and staff activity problematic.
PCS wanted to move to a flexible working environment, with more staff working across the multiple locations. Netcomms’ objective was to consolidate all communications elements under one roof to form a unified, future-proof platform to support PCS’s growing activities. Streamlining PCS telephony management of the solution and their charges.
The Solution.
Netcomms centralised all inbound numbers so calls could be answered from any location, meeting the flexible working requirement. In addition, decentralising outbound calls so the same numbers can be used at any of the PCS sites so their customers knew who was calling & when they called.
Forward planning was key, due to the scale and vast locations spread across the country, all of which was managed via our project management team, then deployed by our fully accredited technicians.
iPECS Cloud was installed with up to 235 IP Endpoints across all locations, providing PCS with the future-proof communications platform, that meets their scalability requirement and enables PCS to effectively manage all costs from one location.
The Future.
To continue driving PCS’s growing organisation forward, the icall suite, call reporting, analytics and real-time wallboard will give clear visibility of staff call activity through a real-time dashboard. This will help to create a more organised environment that shows total calls, total outbound calls, total answered, missed calls, whilst drilling down to single users.
Fish Brothers Jewellers.
The Fish Brothers Group Ltd. is an independently owned, family run jewellery business with a history that stretches as far back as 1830. The current board have been very successful, operating 15 branches. Charles Fish needed a solution that could match their expanding infrastructure. Netcomms provided an IP solution that can support Fish Brothers for years to come.
The Challenge.
The Net Tech Group counts Fish Brothers as one of its first and longest standing clients. Initially Netcomms was responsible for installing standalone communications systems into Fish Brothers’ head office in Walthamstow and a couple of branches, but over the years that relationship has developed into a true partnership between two like minded businesses.
As Fish Brothers Group expanded its operations, it became clear that a comprehensive overhaul of its communications infrastructure was required. The business was expanding rapidly, with multiple branches, call costs between sites were a real issue.
The Solution.
Netcomms recommended an IP based solution which would enable all sites to operate as one network. enabling staff to simply dial an internal extension number to speak to other branches or head office.
The new IP-based system not only saved Fish Brothers money by making all calls between branches free of charge, but also provided a range of other flexibility that typically comes with an IP solution. This includes the ability to run IP softphones on laptops when required, to log into a desk phone from any handset when travelling between branches, and to set up new users and new branches quickly and easily, simply by plugging in an IP handset.
As part of the overall communications refresh, Netcomms also provided the management team with new business mobiles running on the O2 network, and now manages all handset issues, upgrades and add-ons for the business.
In 2023, following the success of the communication service, Netcomms rolled out fibre leased lines across Fish Brothers’ sites. This streamlined the business’ connectivity, and catered to their extensive voice and data needs.
The Feedback.
“One of nicest things about working with NCG Ltd is that their engineers are long-standing with the company. The branches get to know people and trust them, so don’t have to watch over them as they would with people they didn’t know – which is really helpful in our trade. The engineers also take personal responsibility for making sure we’re happy – even giving out their own mobile phone numbers so we can contact them at weekends. They understand that ours is a seven days a week business even if theirs isn’t.
I’d definitely recommend Net Tech Group to other companies, and have already done so. Full credit to Graham and the team for doing such an excellent job. There is great trust, the staff know them and value what they do – and this is vital to us, worth its weight in gold, and what makes working with Netcomms so attractive.” – Peter Coleman, Company Director
Millfield Arts Centre.
Millfield Arts Centre is located in the heart of bustling Edmonton, North London; the centre consists of the ultra-modern theatre building & Millfield House dating back to the last century, as a Grade II listed building. The building was recently refurbished and required a connectivity and communication system to match. Netcomms created a system that could match the locale.
The Challenge.
Millfield was faced with 3 significant challenges. firstly to improve the communication infrastructure between the theatre and the house, secondly, to handle the high volume of calls to book tickets when productions are announced, finally, to manage the “hotel” facilities on site to room lines and long term tenants.
As an established Platinum Ericsson-LG reseller since 1987, the Net Tech Group Ltd have been the preferred telecommunication providers for the Millfield Arts Centre for over 14 years and understand the operational requirements, and did not think twice about recommending the new Ericsson-LG iPECS system.
The Solution.
The iPECS system offered modern technology with flexibility to connect extensions across both sites via IP technology. This allowed the connection of old legacy handsets in the house that would remain until the refurbishment was complete.
The newly refurbished theatre site used CAT5e data connectivity for all IP telephone handsets, while the box office utilised the sophisticated call handling & auto-attendant to provide call queuing & monitoring to the booking suite.
More recently, the Millfield Arts Centre have enabled the remote connection with the Dugdale Centre in the heart of Enfield Town, including the deployment of multiple IP telephone handsets via broadband to the Ericsson-LG iPECS, creating a true multi-sited, wide area networked solution.
The Feedback.
“The iPECS system has allowed us to programme any phone, how I want it to work. When we introduced the handsets to the team, they were absolutely delighted. They’re easy to use and they are flexible. Especially when you have staff who rely on their phone to do their business, it’s got to be a reliable and flexible system, that’s exactly what the iPECS system is.”
G Johns and sons.
G Johns are architectural ironmongers, based in North London since 1888. The family-run business recently looked to expand to a larger site. G Johns had used an iPECS Cloud system in their previous site and needed to move their system over efficiently. A new collection of services from Netcomms allowed them to improve customer service, remote working and continued business growth.
The video case study.
Netcomms had worked previously with the team at G Johns to implement an iPECS Cloud solution in their original site. This meant the team knew they were in good hands when it came time to relocate to a new premise.
Watch the video case study to find out how a combination of new handsets, unified communications software and a powerful suite of applications were instrumental to G Johns’ continued growth and success.
Wiener Holocaust Library.
The Wiener Holocaust Library have been a client of Netcomms’ IT Division, Wavehill for 4 years. They are one of the world’s leading and most extensive archives on The Holocaust, the Nazi era and genocide studies. The library’s unique collection of over one million items includes published and unpublished works, press cuttings, photographs and eyewitness testimony.
When the Library were looking to move on from their outdated, and underperforming phone system, Net Tech Group were the natural choice.
The Challenge.
The handsets on the library’s previous phone system frequently encountered a persistent glitch that automatically set calls to loudspeaker unintentionally, leading to constant reboots.
The team in the Library used Microsoft Teams for much of their internal communications, and integrating Teams alongside their phone system was essential to continually providing a better customer service. Business continuity was also a priority, the Library needed to ensure that they could continue to make and receive communications, no matter where staff were based.
The Solution.
After a consultation with the team at Netcomms, it was decided that the best solution for the Weiner Holocaust Library was an Ericsson-LG iPECS Cloud solution alongside Microsoft Teams Integration. This allowed the Library to take advantage of a fully featured communications service, whilst still proving cost-effective and allowing them to retain their existing handsets.
The Netcomms team provided on-site training to bring the team up to speed on the cloud solution. They can now quickly make any changes needed and are enjoying an easier, efficient communications and collaboration experience through MS Teams.
Since migrating the team to the new communication system, the glitches faced with the previous system no longer occur. Part of the process of switching to the new system is porting over previous numbers. If not properly managed, this number porting process can lead to unnecessary delays. Thanks to the skill of the Netcomms team, we completed the entire project, including number porting in just 12 working days.
The Feedback.
“The install was very efficient with very little downtime. Craig was extremely helpful and quick to any answer queries we had. Good communication was provided by Netcomms staff throughout the process.”
Principle Cleaning.
Principle Cleaning Services are a large, privately owned cleaning firm based in Stratford. Their team of over 2,200 across London specialise in cleaning commercial and enterprise-level premises within the financial, legal and media sectors. They were coming to the end of a contract with their current provider, with which they had been very dissatisfied. Their internal and external comms were struggling, and they needed a solution that could cater to their huge, ever-growing team.
The Challenge.
Principle Cleaning had been using our IT support services from our Wavehill division for 8 years when they came to us with their challenge. Their previous telecommunications suppliers had let them down, and they ended their contract with them.
Principle wanted to ensure that they had a modern and reliable communication network between their head office and their in-the-field staff. With staff working all around London, it was very important that their staff mobiles could always find a good connection. Their head office needed to be able to handle lots of calls at once, from their staff and customers.
Their business needed a fleet of approximately 400 mobiles to supply their staff. They would then need a powerful phone system and internet connection to supply their head office in Stratford.
The Solution.
We worked quickly, to provide a solution before their contract ended. We provided them with a full deployment of iPECS Cloud, along with handsets, and the latest iPECS ONE unified communications software, allowing staff to work from anywhere.
Staff on the move could make calls, linked to their iPECS Cloud service from anywhere with an internet connection. iPECS Cloud integrated their headquarters phone system with their mobiles so that all of their communication technology could be in one place.
We supplied their headquarters with 24, feature-rich iPECS Cloud telephone handsets. With 24 iPECS ONE licenses. We installed a dedicated leased line for their internet connection, cutting out the danger of struggling with high amounts of calls due to reduced bandwidth. The office team could now enjoy an unfaltering internet connection that could withstand any number of calls.
With iPECS, the whole company could organise their internal communication better. Staff were now able to stay connected to their colleagues from any location, and could work with flexibility. Their new phone system sped up call handling, and improved their customer service.
The Future.
As longstanding partners of ours, we were thrilled that Principle Cleaning Services wanted to use a broader range of Netcomms’ portfolio of services. Our communications team have built up a great working relationship with the business in a very short space of time, and we look forward to continuing to power their business communications into the future.
HEC Precision
HEC Precision are a leading London based aerospace machining and precision engineering company. They specialise in complex components for aerospace and commercial sectors. A single site, medium sized business based in Southall London, HEC have a long-standing relationship with Netcomms.
The Challenge.
HEC Precision wanted to simplify their processes for remote working and ensure staff can work efficiently from any location. They wanted to minimise calls being missed and for staff to be able to access all the business data they need to fulfil their jobs from wherever they work.
HEC needed to port from SIP to the cloud, upgrade their handsets and softphone software, and staff also needed to be able to have different ringtones. To avoid disruption and minimise downtime they needed the transition to be as smooth and quick as possible.
In their warehouse, HEC had two loud bells installed which needed to work through the new cloud system. A problem that occurred during installation was one of the bells was incompatible with the cloud, so Netcomms helped find a solution.
The Solution.
Netcomms simplified communication processes using cloud and iPECS ONE software. This allowed HEC Precision employees to work in the office or remotely without productivity being affected.
Netcomms installed the following handsets to meet their team communication needs: 6 x 1030i, 5 x Yealink and 1 POE. To support this, 11 cloud licenses and 11 iPECS ONE licenses were also provided. HEC Precision’s communications were made more efficient, iPECS ONE and the cloud allows their team to access all communications in real time, manage calls more productively and access business data through an intuitive interface.
Switching over to the cloud has provided HEC with free calls to local, national and UK mobile main networks. In addition to the communication technologies, Netcomms assisted HEC in sourcing and installing a new Loud Ringer bell which was cost-effective and worked within the cloud platform.
The Feedback.
Netcomms are trusted advisors of HEC when it comes to their business communications.
“We are very satisfied with the new upgraded telephone system, this has enabled our staff to use the system with ease while working from home, and it is also more convenient being able to access the system from our mobile phones.”
Customer reviews and feedback.
Btmk solicitors
“We have been very pleased with Net Tech Group and their professionalism. We have benefitted hugely from their helpful advice and considerable savings to our business communications… Any queries were dealt with efficiently, and NGC continues to provide BTMK Solicitors Ltd with a bespoke and efficient telecoms service.”
Millfield Theatre
“Thank you for all your help. I am loving the new system and your team are an absolute joy to work with.”
Gamma systems ltd
“Great company with excellent staff. We had our office phone and broadband changed over to Network with great ease. The whole process was pain free and made better by the helpful staff dealing with all queries quickly and efficiently.”
Thompsons of Crews Hill
“From our initial request to the completion of the installation, the entire process was seamless with minimum disruption to our business. The Netcomms Team went out of their way to ensure the entire process was not stressful for us.“
Tokyo Electron Europe Ltd
“Great work from your Team and an impressive first phase of the VoIP project. Looking forward to the next site. Thanks to all involved.”
Coolair Services
“MASSIVE thank you to Net Tech Group for all your help making the move into our new premises run so smoothly!”
Wilmington Grammar School for Girls
“Thanks, I wasn’t worried as you are always so helpful.”
John Hampden Grammar School
“Thank you for the prompt offer of an appointment, this is much appreciated.”
O-I Manufacturing
“Hi Graham and to all the team at Net Tech Group Ltd, congratulations upon reaching your 30 year anniversary. Many thanks for the excellent support that the O-I Harlow site receive from the team!”
Forbidden Planet.com
“Thank you, excellent service as always.”
Fishbein Saxon
“Wow thank you very much for the quick response & for your help and support I really appreciate it.”
Personalised support in camden
“The quality of the new system is excellent, and the Network Communications Team took so much stress out of a potentially very stressful situation!”
PR Roast
“We have been with Net Tech Group for many years now and find the overall experience excellent. Easy to speak to when needed. Nothing else to say really, just very good to deal with”
G Johns
“We’ve been dealing with Net Tech Group for a number of years and have always received fantastic service and support.
During the COVID-19 pandemic we wanted to upgrade our phone system to allow for remote calls.
I contacted them on a Monday morning and by the afternoon a detailed proposal and been emailed through and within 2 weeks a brand new cloud based phone system had been installed.”
Glowarm ltd
“Full new phone system installed in our offices. Very professional company to deal with from the arrangements via the office staff, to the support team and especially Craig who did a great job with the installation. Excellent service all round, cant praise them enough!”
salvum
“Quality service!! Been using them now for a few years and they’ve helped us move. They have been great from the office staff through to the engineers.”
TCHC Group
“The project was delivered on time with zero disruption or issues. All the Netcomms staff involved in the project were very professional, efficient and knowledgeable ensuring a speedy and successful rollout.
We’ve been working with Netcomms for a number of years now and the service they consistently provide is always exemplary.”
Dannells
“The transition from analogue to VOIP was smooth. From initial talks to installation, it has been quick and smooth.
All the team have been very helpful. Very pleased with service and would recommend.”
Nicholas Hall
“Superb service from start to finish. Great support provided from starting the migration process to final completion and installation. Response times are excellent and it is always easy to get hold of a real person. A truly professional service that I can highly recommend.”
Harrington Hill Primary School
“I wanted to email you to say THANK YOU to you and your team for the transfer of phone systems for both schools.
The team overall have been amazing, so professional, polite and very productive.
Lastly the engineers that attended site were fantastic and very polite!! We were very impressed with the service.”
Farebrother Estate Agents
“When relocating our offices last year, Netcomms completed a leased line installation and cloud project for us.
From start to finish the project ran smoothly. By providing us with temporary connections whilst waiting for the leased line to go live we stayed connected and could continue to run our business without interference. The team were helpful and friendly throughout and any queries we had we dealt with quickly and professionally.
Since installation, the systems have worked brilliantly for our business, we would highly recommend Netcomms to any business needing support with their communication technologies!”
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