Remote working has become an established part of the business world and is here to stay! Whether it is as a necessity due to circumstances such as Covid-19, or for the general benefit of your employees, the perks of working away from the office can no longer be ignored. It can be challenging to equip your team with the right remote working solutions, especially going forward, as many of the processes that businesses have employed in recent months are not future proof.
The Net Tech Group understand the new challenges your business or organisation is facing. We are committed to helping you implement cost effective technology to ensure your employees are safe and your organisation remains operational.
Our remote access products and services are available to both new and existing customers at very competitive rates.
Whether we are onsite, on the move, in an office or at home, work has become something we need to do so it’s more important than ever to make sure everyone can connect, collaborate and be productive, wherever they work! That’s why we have put together some of our best pieces of advice to answer your questions on how to provide for remote working!
What is the most efficient way to stay in touch with my colleagues?
One of the most challenging aspects of remote working is creating an atmosphere of collaboration amongst your team. After all, if they can’t be in the same office together, how can they effectively accomplish tasks as a group? Technology is the answer, and specifically a Unified Communications system.
If you’re familiar with what we do here at the Net Tech Group, you’ve probably already heard about Unified Communications, but in case you’re still unsure, let’s get you up to speed. A UC platform essentially keeps all the communication tools that your business uses on a daily basis in one place: voice and video calls, instant messaging, file sharing and more. This sounds simple but the utility can be huge, especially for remote workers.
You can access your UC platform from just about any device of your choice, meaning you can work with your entire suite of business communication tools, anywhere! This provides remote staff with an unprecedented level of utility as they now have a simple way to work with all of the collaborative tools that they would have been able to use in the office. UC platforms also come with a presence system that allows your team to display their status to colleagues, whether they are busy or available to chat. Microsoft Teams is the UC platform that is currently taking the world by storm, and our service integrates easily within it. This helps to keep everyone feeling connected, even when they are apart.
What about dealing with customers remotely?
The task of handling customer facing processes, such as sales and support, whilst working remotely has been a tricky one. These are some of the jobs that would have required the most face-to-face interaction previously so staff in these roles have had to make a lot of adaptations to the way that they work. This is not to say that making the switch to handling these roles remotely is impossible; on the contrary, they can actually make your customer processes run smoother, but once again you need the right technology.
We understand how essential being able to maintain a face-to-face relationship with customers is. That’s why we recommend equipping your business with an effective video conferencing solution, alongside a reliable data connection service. A good video conferencing service such as Teams for Business allows you to connect securely with customers or clients, share your screen to pitch products or solve queries, and gain the same rapport that you would have done in person.
Of course, relying so heavily on video conferencing service is only going to be viable if you are working with a robust internet connection. Thankfully, we’ve got you covered here. Our range of data connections services are built to provide businesses with strong bandwidth both in the office and at home.
How can I future-proof my remote working plans?
Remote working looks like it’s here to stay. With this in mind we would suggest that businesses need to make arrangements not just in terms of technology but also adopting best practices to ensure that this way of working remains sustainable. This can range from checking in with your team on a regular basis to keep morale high and foster a sense of teamwork, to delegating roles for sales staff to carry out in order to make sure that all of your processes remain sustainable. It is important to oversee your remote workers to make sure that everything is running smoothly.
If you’re looking for more advice on how to implement remote working best practices, take a look at this blog post that includes 6 tips to keep your remote staff working at their best.
Click here to view the rest of our blogs.