SIDEKICK
Meet your AI-powered call assistant.
Call transcripts, summaries and analysis in one click
Taking notes during calls is essential – but it’s also time-consuming and error-prone. Even a few minutes spent writing up notes per call adds up fast. And with human memory being what it is, key details often slip through the cracks.
Sidekick is your AI-powered meeting companion that handles it all – so you don’t have to. With a single click, Sidekick:
1. Transcribes your calls with high accuracy
2. Generates smart summaries instantly
3. Performs sentiment analysis
4. Recommends actionable next steps
All within seconds – so you can stay focused on the conversation, not the keyboard.
Speak to one of our
friendly team.
Key Features.
ONE-Click transcription
With just one click, Sidekick delivers an accurate, shareable transcript using AI. It’s not only efficient — it’s perfect for record keeping, whether you’re sampling calls, auditing content, or resolving disputes.
Call summaries and notes
Sidekick uses AI to analyse your calls and generate a smart, simple, and accurate summary — complete with key notes and recommended next steps. Get a quick, digestible, and actionable overview of your call, all in just one click.
Sentiment analysis
In addition to everything already mentioned, Sidekick will also score caller satisfaction using a simple, reportable sentiment score. This serves as a valuable reference for quality assurance audits and provides a useful metric for assessing agent performance. Admins can even view a leader board highlighting which team members are performing best in terms of caller sentiment.
Benefits of SIDEkick.
Save time.
Sidekick makes the everyday task of note taking so much more efficient. In one click, AI will do the work for you – faster and with more accuracy.
You don’t just get a transcript, but a smart summary that accurately reflects the discussion – all without the time it takes to do this manually.
Eliminate human error.
Another drawback to manual note taking is that it relies on human memory. Through no fault of our own, busy people make mistakes. It’s so easy to forget crucial details and fail to follow them up.
Sidekick eradicates those mistakes, and bases its summaries on an accurate transcript – so you can always make sure you’re acting on the right information.
Compliance.
Your industry may have all sorts of necessary compliance checks on calls, from the security questions you ask to information you can divulge over the phone.
Through your Sidekick transcription feature, you can check this quickly without the need to listen back to the call in full.
ENhance customer service.
Sidekick makes you more efficient – which in turn gives you more time to help your customers.
As well as time savings, it offers you smart insights that enhance your understanding of your calls, from caller satisfaction to key talking points. This allows you to make better, more informed decisions about the service you deliver.
“The iPECS system has allowed us to programme any phone, how I want it to work. When we introduced the handsets to the team, they were absolutely delighted. They’re easy to use and they are flexible. Especially when you have staff who rely on their phone to do their business, it’s got to be a reliable and flexible system, that’s exactly what the iPECS system provides”.
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