Support.
Our team is on hand to offer a trusted service, support and maintenance for business critical voice and data systems.
Full nationwide service and support as well as maintenance for existing platforms.
Our trained and highly skilled technicians provide nationwide support, service and maintenance for all business communication platforms, ensuring all business demands and needs are fully met. Our tiered support levels will ensure day to day operations are always running smoothly.
Our team’s combined telecommunication experience extends to over 100 years. We’re well equipped to provide a high level of customer care, support, and have a deep understanding of the challenging environments that businesses face today.
Speak to one of our
friendly team.
Key Features.
Standard Cover.
Monday – Friday, 8:30am to 5:00pm, excluding Bank Holidays.
We will respond to a report received within 4 working hours for a major fault, within 8-16 working hours for minor fault and to repair all non-intermittent faults within 16 working hours.
We offer technical support as part of a total project installation or as a standalone maintenance agreement for your existing equipment.
Online Diagnostics.
Online Diagnostics means you don’t have to wait for support staff to come to you. We can analyse and resolve any issue that your business has remotely. This means the rest of your business can run as usual and you are not hampered by downtime.
We use industry approved, secure online software to find issues and organise next steps quickly.
Business & Critical Cover Plans.
We understand that not all business requirements are the same, therefore we also provide bespoke Business & Critical Cover Plans that suit your individual needs.
Designed to provide not only our top-class tech support, but also to cater to the individual requirements of your business. This service is truly tailor-made for you.
Support Levels & Bespoke Cover.
If your business needs technical support that truly goes the extra mile, consider our bespoke cover plans.
Designed to provide not only our top-class technical support, but also to cater to the individual requirements of any business. We can work alongside your existing team to create a comprehensive service to suit your business.
Benefits of our Support Service.
Online & Telephone Support.
Your first point of contact will be with our dedicated Customer Services team who are highly skilled, motivated and fully trained to assist you.
Remote Access.
With your permission, we can securely and remotely access your communications platform to determine and resolve any issues without causing disruption to your business.
Response Times.
Our Service Level Agreements (SLAs) essentially represent our promise to deal with your communication issues and requests within a given timeframe.
Our SLA’s depend on the agreed hours of cover and the priority of the issue. We can provide bespoke SLA’s to suit every business environment with a 24/7/365 option available if required.
“After agreeing a fair quotation for the works required. Network Communications delivered a smooth transition over to the Horizon phone system over multiple sites for Fish Brothers. Communication throughout the project was excellent. The system is solid and adapts to everything all businesses could want in today’s market.
Would be happy to use and recommend Network again. Thanks to all.”
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